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FAQs

Here's a list of some of our Frequently Asked Questions. If you have a query that's not on the list, then you can fill out the contact form below and we will get right back to you. Alternatively, you can email jamzhouse@gmail.com

Tootels is a well established retail clothing store that has been in existence for over 40 years.

Tootels is situated in the heart of Kwadukuza (Stanger) CBD, which is located in the KZN province of South Africa.

Tootels has always kept a variety of clothing an apparel that range from affordable wear to premium high quality fashion. Tootels stocks premium clothing such as Guess, Diesel, and Replay, as well as mid-range clothing brands like Levis, Guess, and Soviet.

At the moment, Tootels is focused more on T-Shirts and accessories such as caps and beanies. We plan on expanding the store further to accommodate for additional stock like jeans and jackets.

If you purchase an item from the online store, Tootels will be able to deliver that item to a pick-up-point of your choice for Free. All you have to do is pay for your item. The designated pick-up-points are stores that are located along Durban’s North Coast.

Pick-Up-Points are located in these areas:

  • Ballito
  • Stanger CBD
  • Kwadukuza Mall
  • Sanlam Centre Empangeni

We currently DO NOT offer Free Door to Door Delivery. However, you can still arrange for a courier to come and collect the items that you have purchased.

We plan on shipping out all online orders at least once a week on a Thursday. If your order is successful before the shipping deadline (which is Wednesday), then your order should be at our pick-up-point by Friday latest.

We ship out orders on a weekly basis. After you make a successful purchase, your order and payment will be analysed and reconciled first before we dispatch. This may take about 2 days. Once everything is cleared for delivery, we will dispatch your goods with our courier who will make their way to your location. Delivery time varies according to courier. Expect delivery within 5 working days.

Tootels does accept cash at the store. However, all payments online must be processed through the PayFast portal.

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